NHS e-Referral Service (e-RS)

The NHS e-Referral Service (e-RS) combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. Patients can choose their initial hospital or clinic appointment, book it in the GP surgery at the point of referral, or later at home on the phone or online.

If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.

You'll need:

  • the booking reference number stated on your booking letter
  • the password or access code you were given by the person or organisation that referred you (for example, your GP practice)

If you have been referred but don't have your booking reference number or a password or access code, please contact the surgery.

Further details can also be found on the NHS e-Referral Service website website.


Other NHS Referrals

Whilst NHS e-Referral Service is now the main way of referring patients on the NHS, there are still some services that are not available on that system.


Two Week Rule (Suspected Cancer Referrals)

A highly successful national programme, the Two Week Rule referral system sees all patients who are referred with suspected cancer given an initial appointment with a hospital consultant who has a special interest in their type of suspected cancer within two weeks, without fail.

We fax these referrals directly to the Two Week Rule department at the relevant hospital. The hospital should contact you within 4-5 days of receipt of the referral and usually faxes confirmation to us with details of the appointment date and time. However, if the hospital has not contacted you within 10 working days of your referral, please contact the practice.


Private Referrals

We are very happy to refer our NHS patients to private healthcare providers, if requested.

You will usually need to consult with one of our GPs before a private referral can be written.

For minor problems, such as straightforward physiotherapy, or a recurrence of a problem for which you have previously seen your GP, a referral might be possible via a telephone consultation. For more serious or newly arising problems, for which we have no previous record, we suggest making an appointment to see a GP for review, before proceeding with the referral.

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